If you are submitting a large document as part of an assignment, you may sometimes run into problems completing the upload. To ensure your submission is successful, try the following steps:
- Try to compress the file or reduce the file size by resizing images appropriately. In the case of PDF files, this can be done using Adobe Acrobat's reduced file size features. In PowerPoint, you should reduce your image sizes before placing the images on a slide. If you are uploading a video, try exporting the video to a compressed file format, or uploading your video to YouTube and submitting the URL for grading.
- Check your connection speed. If your connection speed is less than 5Mbps, you may experience difficulty in uploading large files. You can check your connection speed by going to http://www.speedtest.net/.
- If you are on a shared network connection, your ability to upload large files may be impacted by the network use of others also sharing that connection. Uses such as YouTube, Netflix, Dropbox, and other file-sharing applications, often run in the background and use large amounts of bandwidth causing network slowdown.
If issues continue, please open a helpdesk ticket and we will do our best to assist you.